Written by mariangelafalciola
Rating: 1
my experience during the New Year’s Eve boat event did not align with the description provided at the time of booking, and I believe a refund is warranted. Below are the key issues I encountered:
1. Table arrangement:
• We were seated 8 people at a table designed for 4, making the dinner extremely uncomfortable.
2. Prosecco unavailable:
• Despite the description stating wine (including prosecco) would be available, I was informed early in the evening that there was no prosecco left.
3. Fireworks experience:
• The description promised a prime view of the fireworks, but:
• We were transferred to smaller boats with insufficient indoor seating, forcing many of us to stand outside in freezing temperatures.
• Our boat stopped far from the fireworks, and other boats overtook us for better positions.
4. Missing champagne toast:
• The promised champagne toast to celebrate the New Year was not provided.
I paid £550 per person for this event, which I feel was far below expectations for the price. I kindly request a response from the organizers regarding my complaint and a refund for the disappointing experience; I wold asked for :" Hi Maria, thank you for your review. We're so sorry to hear about your experience. As we hope you know, DesignMyNight is a self-service ticket and booking platform that event organisers and venues use to manage their ticket sales and bookings. We are not involved in the running of events or venues. Please feel free to send us an email at support@designmynight.com so that we can pass your feedback on to the correct company.". I did it but no one answered to me.